Privacy Policy

1. Introduction

Strix Platform ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, organization details)
• Profile information and preferences
• Communication data (support requests, feedback)
• Payment and billing information (processed securely through third-party providers)

2.2 Automatically Collected Information

• Usage data (features accessed, actions performed, timestamps)
• Device information (browser type, operating system, IP address)
• Performance and diagnostic data
• Authentication and session data

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our platform services
• Authenticate users and manage accounts securely
• Process transactions and send related information
• Monitor platform health, performance, and security
• Respond to support requests and provide customer service
• Send administrative information, updates, and security alerts
• Improve and optimize our services
• Enforce our Terms of Service and detect fraudulent activity
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest
• Multi-tenant data isolation using row-level security policies
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Automated monitoring and threat detection
• Secure infrastructure hosted on trusted cloud providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our platform (hosting, analytics, payment processing)
• Legal Requirements: When required by law, subpoena, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Health records and audit logs are retained for 30 days by default. Upon account termination, we will delete or anonymize your personal information within 90 days, except where retention is required for legal or operational purposes.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to certain processing activities
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at admin@velarisgroup.app.

8. Cookies and Tracking Technologies

We use essential cookies to maintain secure sessions and provide functionality. We use:

• Essential Cookies: Required for authentication and secure session management (strix-session)
• Analytics: Performance monitoring to improve platform reliability (optional)

You can control cookies through your browser settings, but disabling essential cookies may impact platform functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: