Terms of Service

1. Acceptance of Terms

By accessing and using the Strix Platform ("Platform," "Service," "we," "our," or "us"), you ("User," "you," or "your") accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Platform.

2. Description of Service

Strix Platform is a control plane for managing multi-tenant SaaS applications, providing:

• Instance provisioning and orchestration
• Infrastructure automation and lifecycle management
• Health monitoring and observability
• Billing and usage tracking
• Security and tenant isolation
• API access and integrations

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

3. Account Registration and Security

3.1 Account Creation

To use the Platform, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Security Responsibilities

• You are responsible for all activities under your account
• You must immediately notify us of any unauthorized access
• You must use strong, unique passwords and enable available security features
• You must not share your account credentials with unauthorized parties

3.3 Organizational Accounts

If you create an account on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

4. Acceptable Use Policy

You agree NOT to use the Platform to:

• Violate any applicable laws, regulations, or third-party rights
• Transmit malware, viruses, or harmful code
• Attempt unauthorized access to our systems or other users' data
• Reverse engineer, decompile, or disassemble the Platform
• Interfere with or disrupt the Platform's operation or infrastructure
• Use the Platform for competitive benchmarking without written consent
• Sublicense, resell, or redistribute the Service without authorization
• Circumvent usage limits or billing mechanisms
• Send unsolicited communications or spam
• Host illegal or harmful content

5. Data Ownership and License

5.1 Your Data

You retain all ownership rights to the data you upload, store, or process through the Platform ("Your Data"). You grant us a limited license to use Your Data solely to provide and improve the Service.

5.2 Platform License

Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable license to access and use the Platform during your subscription period.

5.3 Feedback

Any feedback, suggestions, or ideas you provide about the Platform become our property and may be used without compensation or attribution.

6. Payment and Billing

6.1 Fees

You agree to pay all fees associated with your selected plan. Fees are based on usage metrics including deployments, requests, storage, and agent minutes.

6.2 Billing Cycle

Fees are billed monthly in advance unless otherwise specified. Usage-based charges are calculated at the end of each billing period.

6.3 Payment Methods

You must provide a valid payment method. You authorize us to charge your payment method for all fees incurred.

6.4 Late Payments

Overdue accounts may result in service suspension. We may charge interest on late payments at 1.5% per month or the maximum rate permitted by law, whichever is lower.

6.5 Price Changes

We may change our pricing with 30 days' notice. Continued use after the notice period constitutes acceptance of the new prices.

6.6 Refunds

Fees are non-refundable except as required by law or explicitly stated in these Terms.

7. Service Level and Availability

7.1 Uptime

We strive to maintain high availability but do not guarantee uninterrupted access. We provide uptime targets in our Service Level Agreement (SLA), available upon request for enterprise customers.

7.2 Maintenance

We may perform scheduled or emergency maintenance. We will provide advance notice for scheduled maintenance when possible.

7.3 Support

Support availability varies by plan. Enterprise customers receive priority support with defined response times.

8. Security and Data Protection

8.1 Our Security Measures

• Data encryption in transit (TLS 1.3) and at rest (AES-256)
• Multi-tenant isolation using row-level security (RLS)
• Regular security audits and vulnerability assessments
• Role-based access control (RBAC) and authentication
• Automated monitoring and incident response

8.2 Your Security Responsibilities

You are responsible for securing your account, managing user permissions, configuring security settings appropriately, and complying with applicable data protection laws.

8.3 Security Incidents

We will notify you of any security breach affecting Your Data in accordance with applicable law and within a reasonable timeframe.

9. Privacy

Our collection and use of personal information is governed by our Privacy Policy, available at /privacy. By using the Platform, you consent to our Privacy Policy.

10. Intellectual Property

10.1 Platform Ownership

We retain all rights, title, and interest in the Platform, including all intellectual property rights. These Terms do not grant you any ownership rights.

10.2 Trademarks

"Strix" and related logos are our trademarks. You may not use them without our prior written permission.

10.3 DMCA Compliance

We respect intellectual property rights. If you believe content on our Platform infringes your copyright, contact us at admin@velarisgroup.app with details.

11. Termination

11.1 Termination by You

You may terminate your account at any time through the Platform settings or by contacting support. Termination does not entitle you to a refund.

11.2 Termination by Us

We may suspend or terminate your account if:

• You violate these Terms
• Your account is 30 days past due
• Your use poses a security risk
• Required by law or legal process
• We discontinue the Service with 30 days' notice

11.3 Data Retention After Termination

Upon termination, we will delete Your Data within 90 days unless retention is required by law. You are responsible for exporting Your Data before termination.

12. Disclaimers and Limitation of Liability

12.1 Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

12.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

12.3 Exceptions

Some jurisdictions do not allow limitations on implied warranties or liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Strix Platform, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any rights of another party
• Your Data or content you upload

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles.

14.2 Arbitration

Any dispute arising from these Terms shall be resolved through binding arbitration in accordance with the rules of [Arbitration Body], except that either party may seek injunctive or equitable relief in court.

14.3 Class Action Waiver

You agree that any arbitration or proceeding shall be conducted on an individual basis and not as a class action, consolidated action, or representative action.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable SLA, constitute the entire agreement between you and us regarding the Platform.

15.2 Amendments

We may modify these Terms at any time. Material changes will be notified via email or Platform notice. Continued use after changes constitutes acceptance.

15.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

15.4 Waiver

Our failure to enforce any provision does not waive our right to enforce it later.

15.5 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

15.6 Force Majeure

We are not liable for failure to perform due to causes beyond our reasonable control, including acts of God, war, terrorism, labor disputes, or internet service provider failures.

16. Contact Information

For questions about these Terms, please contact us: